Our Inventory List

01Product Quality & Details (4)

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Q: Are the new equipment/cards original factory products? ∧

A: All new equipment/cards are original factory products, with an as-new appearance and no refurbishment performed whatsoever.

Q: What are the refurbishment standards for Refurbished (REF) equipment? Are core components replaced? ∧

A: Refurbished equipment strictly complies with ITAD industry asset restoration specifications and brand original factory technical standards, undergoing multiple processes including disassembly and inspection, non-core component replacement, functional calibration, and appearance refurbishment. On the premise of ensuring the normal operation of the equipment, we will not replace core components (such as motherboards and chips). The performance of the refurbished equipment achieves over 95% consistency with the original factory new machines. All refurbished products come with a 1-year warranty.

Q: How are the service life and wear level of Used equipment defined? Will potential failure risks be disclosed in advance? ∧

A: The design life of communication equipment is 20 years, and the service life of used equipment is usually about 10 years (except for special equipment). The wear level is limited to normal usage traces (no deformation, no water damage, no missing parts). Clear product photos will be provided before delivery, and potential aging risks will be truthfully disclosed.

Q: How is the compatibility of complete sets of equipment and configured cards guaranteed? Can they be compatible with our existing brand of computer room equipment? ∧

A: Both complete sets of equipment and accessory cards are original factory boards and accessories. Before delivery, configurations consistent with the customer’s existing equipment models can be provided based on those models. We ensure that the sold products are completely consistent with the user’s existing product models. If there is a model change for products with equivalent functions, the pre-sales team will formulate an adaptation plan based on customer needs and network spare parts status, so as to avoid procurement waste caused by compatibility issues and ensure that the equipment can be directly connected and operated after access.

02Regarding Packaging and Cargo Safety (2)

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Q: What information is included in the product information label? Can more asset traceability information be customized to facilitate our internal ITAD management? ∧

A: The basic label includes core information such as product model, batch, warranty period, supply date, and serial number. Customized traceability content is supported; we can add the purchaser’s internal asset code, project number, person-in-charge information, etc., to meet the needs of customers’ ITAD asset account management. For LOGO customization, you can choose label printing or outer packaging spraying, with no additional charges.

Q: In addition to protection and labeling, can the packaging withstand wear and tear from long-distance transportation and multiple transshipments? What should I do if the packaging is damaged? ∧

A: All packaging is designed in accordance with long-distance and multi-transshipment standards: The wooden outer packaging for complete sets of equipment uses export-grade fumigated wood, with up-to-standard compressive strength, and the interior is layered with cartons and high-density foam to effectively resist collisions and extrusion. Accessory cards are packed in ESD paper packaging with built-in anti-static bags, providing double protection for precision components. If packaging damage is found upon receipt, you can take photos on the spot to retain evidence and contact after-sales service to initiate a verification process. We will provide free reissue or maintenance, and at the same time hold the logistics party liable to ensure the safety of the goods.

03Regarding Transportation and Import-Export Procedures (2)

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Q: How is transportation timeliness guaranteed? Can cargo tracking services be provided? Is transportation insurance purchased for cross-border transportation? ∧

A: The timeliness of domestic transportation is 1-3 days depending on the region. For cross-border transportation, sea freight takes about 20-40 days and air freight about 3-7 days. A full-process logistics tracking number is provided for all shipments, allowing customers to query the cargo location in real time.

Q: What transportation methods are supported? Who is responsible for the customs declaration, clearance procedures and related costs for cross-border purchases? ∧

A: For domestic transportation, we support mainstream logistics services such as dedicated logistics lines, SF Express, and Deppon Express. For cross-border transportation, we can provide solutions including sea freight, air freight, and international courier, which can be selected as needed. For cross-border purchases, we are responsible for providing a full set of customs declaration documents (commercial invoices, packing lists, certificates of origin, compliance statements, etc.) and assisting in completing the customs declaration process. Customs clearance fees and tariffs can be negotiated and agreed upon; you can choose either our all-inclusive package or the customer to bear them independently, which will be clearly specified in the contract in advance to avoid subsequent disputes.

04Regarding After-Sales Service and Return & Exchange (3)

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Q: After the warranty period expires, do you provide paid after-sales and technical support services? ∧

A: We provide paid after-sales packages, covering services such as equipment maintenance, component replacement, technical consultation, and remote operation and maintenance. Annual service plans can be customized according to customer needs. Meanwhile, we offer lifelong technical consultation services to answer questions related to equipment use, upgrades, and ITAD asset disposal, ensuring the stable operation of equipment throughout its entire life cycle.

Q: What are the processes and timelines for troubleshooting and maintenance within the warranty period? Is emergency backup equipment provided? ∧

A: If a fault occurs within the warranty period, you can contact after-sales customer service to submit a fault description and inspection report. We will respond within 2 hours and provide a troubleshooting plan within 48 hours: for local customers, we can arrange engineers to conduct on-site maintenance; for non-local customers, we can provide remote guidance for troubleshooting. For faults that cannot be resolved on-site, the equipment can be sent back for maintenance, with a maintenance timeline of 7-10 working days. Customers with bulk purchases can apply for emergency backup equipment (a backup equipment agreement needs to be signed) to avoid affecting the normal operation of the computer room.

Q: Can returns and exchanges be made for non-quality issues (such as wrong model selection or over-purchase)? What are the related costs and procedures for returns and exchanges? ∧

A: Returns and exchanges for non-quality issues must be requested within 7 days of receipt. The products must remain unopened, free of usage traces, and in intact packaging, and can be processed after verification and confirmation through our inspection. The costs for such returns and exchanges shall be borne by the purchaser, and a certain percentage of handling fees (including inspection and warehousing costs) will be deducted. For returns and exchanges due to quality issues, we will bear all related costs, and complete reissue or refund within 7 days of receiving the returned goods.

05Regarding Additional Services (1)

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Q: Can personalized stock-up and testing services be provided for bulk purchases? For example, conducting special tests in accordance with our standards? ∧

A: Personalized stock-up and testing services are supported. For bulk purchases, the stock-up cycle can be shortened through negotiation (minimum 2 working days). Meanwhile, special functional tests can be conducted in accordance with customer-specified standards (such as compatibility linkage testing and extreme performance testing). A customized test report will be provided after the completion of testing, and all test data will be filed in accordance with ITAD specifications to ensure that asset performance meets the standards.

06Regarding Transactions and Fund Security (2)

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Q: What payment methods are supported for bulk purchases? Is there an advance payment ratio and a payment security mechanism? ∧

A: We support mainstream corporate procurement payment methods such as Telegraphic Transfer (T/T), Letter of Credit (L/C), and Bank Acceptance Drafts. Payment methods for bulk purchases can be negotiated. A formal purchase and sale contract will be signed for all transactions, clarifying rights, obligations and liability clauses. Meanwhile, third-party fund supervision services can be provided (if required) to ensure the fund security of both parties and meet corporate financial compliance requirements.

Q: Will complete invoices be provided during the transaction? Can they meet the requirements for ITAD asset recording and tax compliance? ∧

A: A full set of transaction documents including special VAT invoices, commercial invoices, and packing lists can be provided, with invoice information fully corresponding to product models, batches, and amounts. All invoices comply with tax regulations in major countries and regions around the world. Meanwhile, we provide supporting asset compliance certificates and inspection reports, which can be directly used for ITAD asset recording, auditing, and tax deduction, ensuring the entire transaction process is compliant and traceable.